监控机制对项目合作伙伴中控制方信任的影响:基于主动信任的视角 本期目录 >>
Title: The Impact of Monitoring Mechanism on the Trust of Project Partner: Views form the Active Trust of Controller
作者 莫力科;陆绍凯
Author(s): MO Like; LU Shaokai
摘要: 尽管信任和控制被视为是影响组织成功合作的两大关键因素,但两者之间的关系仍然处于争论之中。本文将组织层面的监控机制和个人层面的信任倾向视为是项目合作伙伴中控制方组织建立主动信任的前因变量,并通过问卷搜集建筑企业的数据进行了实证研究。研究结果表明监控机制和信任倾向会分别正向影响对控制方组织的主动信任,但信任倾向对监控机制和信任之间的关系有弱化调节作用。这一视角有利于从新的角度理解信任与控制之间的权变关系。根据研究结论,从提升项目伙伴组织主动信任的角度提出了管理策略。
Abstract: Understanding how to generate trust between boundary spanners from different project partner organizations is critical for managers, because trust can directly influence the cooperative behavior of their counterparts. Although the importance of monitoring mechanism is widely accepted, opinions differ in regard to the complex relationship between trust and monitoring mechanism. We attempt to provide a new perspective on the relationship between trust and monitoring mechanism by considering the relationships between monitoring mechanism, the propensity to trust, cognition-based trust, and affect-based trust. 215 Survey data was collected form engineering project partners. The results show that trust is positively related to monitoring mechanism and disposition to trust in generally. Additionally, propensity to trust also moderated the relationship that monitoring mechanism had with cognition-based trust and affect-based trust respectively; the relationship was more positive when propensity to trust was lower, rather higher. While the fact that the propensity to trust is a consistent predictor of perceived trust adds to the evidence of its important role in trust formation, we also show that the propensity to trust and monitoring mechanism are substitutes in promoting trust. This finding sheds light on the existing inconsistent findings on the relationship between trust and control. Specifically, it is possible that the different levels of the propensity to trust among individuals may account for the different results in studies on the relationship between trust and control. For instance, the empirical findings that the relationship between trust and formal control can be positive or negative may be partly attributable to the different levels of the propensity to trust or initial trust among the bulk of the respondents in these studies. Thus, it is imperative to consider the variations inherent in the individual-level characteristics of trust to better understand the effects of control across organizations. The results of our study indicate that even though monitoring mechanism are used to prevent partners’ opportunism, they also increase the trustor’s cognition-based trust in their partners. Our findings also support the common assumption that people with a strong propensity to trust are more likely to trust others. Thus, another way of generating trust is to select managers who have a strong propensity to trust. However, the relationship between monitoring mechanism and trust is less positive for the project managers who have a stronger propensity to trust. Based on these findings, some contingency suggestions are also presented to get better trust among projects partners.
关键词: 监控机制;信任倾向;项目伙伴;主动信任
Keywords: monitoring mechanism; propensity to trust; project partner; active trust
基金项目: 国家自然科学基金面上项目(个人信任倾向以及社会关系对项目伙伴组织信任的影响:基于信任方的视角);中央高校基本科研业务科技创新项目
发表期数: 2017年 第3期
中图分类号: 文献标识码: 文章编号:
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